The training need.

NSG Group, a leading manufacturer of glass products, needed to provide training in the Incoterms 2010 rules to staff in 22 countries.

Employees were in various functions – tax, supply chain, sales and marketing, procurement, manufacturing, logistics, finance, customs, compliance etc.

Over a period of nine months, just under six hundred staff were enrolled onto Mantissa’s “Introduction to Incoterms 2010 rules” course.

The key results were as follows:

• 447 students made some use of the course (approx 75% of those who were enrolled)
• Of this group, 345 people (about 77%) completed the course and achieved a passing score on the end-of-course assessment